Privacy policy moio App / moio App Business

With this privacy policy, we would like to inform you about how we process personal data. Protecting the privacy of our users is of utmost importance to us, which is why complying with the legal provisions on data protection is a matter of course for us.

The moio App Business is suitable for inpatient and outpatient services. The moio App is suitable for private users. For the sake of simplicity, we will only refer to the moio App or the App in the following.

Name and contact of the responsible party in accordance with Article 4 (7) DSGVO

Responsible party:

Gebhardtstraße 28
90762 Fürth

Tel: +49 911 12076880


Commercial register entry: HRB 16460
Register court: Local court Fürth
Sales tax identification number: DE 314 991 000

Data protection officer:

Andreas Bethke
Papenbergallee 34
25548 Kellinghusen



1. Legal basis for data collection
The data will only be processed after the consent of the person concerned (according to Art. 6 para. 1 lit. a) DSGVO). Consent to data processing can also be given by the legal guardian of the ill person by proxy. The consent can be revoked at any time and without giving reasons.

2. Collection and processing of personal data when downloading the moio app.
Certain information is already processed automatically when downloading the app. When downloading the moio App, certain required information is transmitted to the respective App Store (e.g. Google Play, Apple App Store or Microsoft Store), in particular the user name, the e-mail address, the customer number of the account, the time of the download and the individual device identification number may be processed. The processing of this data is carried out exclusively by the respective app store and is beyond our control.

3. Collection and processing of personal data when using the moio app.

3.1 Usage data
Usage data is generally all data that is generated during the use of the app within the app, on the MOIO servers or in the context of the connection between the same. This includes the timing of user interactions with the app, which in turn are partly based on data collection by the moio sensor module. These are then processed by the moio app, forwarded and further processed by MOIO servers.
We have no access or influence on usage data collected by the respective end device (computer, smartphone or similar), the user infrastructure (e.g. Internet access) or communication service providers (e.g. Internet backbones).

3.2 Personal data
To fulfill the Purpose, the following types of data are processed in the App and on MOIO servers:

Personal data (all information about an identified or identifiable person), the improper handling of which is not expected to cause any particular harm, but which the data subject has not made freely available. They are manually specified and entered by the user of the app. These are in detail:
(a) Optional last name, first name
(b) Optional date of birth
(c) Optional picture of the patient
Technical data of the moio sensor module is collected automatically and processed by the moio app:
(a) Battery level
(b) Configuration
(c) Location
(d) Location
No data from the special categories of personal data according to Article 9 DSGVO are collected or processed.

4. Deletion of data
As soon as the data is no longer required, it can be deleted by the user (via the mobile app or the web application) or by MOIO on the user’s written request. Personal data stored by us will be deleted as soon as it is no longer required for the purpose for which it was collected and MOIO is not obliged to retain it for a longer period due to legal obligations. The mere uninstallation of the moio app from the smartphone does not lead to a deletion of the data on MOIO systems; after reinstallation of the moio app, access is possible again. Anonymization, i.e. the removal of all personal characteristics, is equivalent to the deletion of personal data.

5. Transfer to third parties
We do not transfer personal data to third parties without the user’s consent, unless such transfer is permitted by law and necessary for the provision of our services. If MOIO uses contract processing, such as hosting and other services, and transfers personal data to companies for this purpose, these companies are carefully selected, data protection is agreed in contract processing agreements and they are instructed and monitored within the framework of the applicable regulations. The protection of confidentiality is manifested, for example, in contractual agreements with employees of MOIO GmbH (employment contracts), in contracts with partners and suppliers, in service contracts and contracts for commissioned data processing (for example, data center, sensor module SIM card provider). For example, MOIO uses a company based in Germany with storage locations in Germany to host the data. For sending functional, automatic emails, e.g. when creating the user account, MOIO uses a company based in Germany and data processing within the EU.

6. Security
The moio App uses common, known methods to transfer and store data securely. For this purpose, an encrypted transmission via HTTPS takes place. As required by law, MOIO uses technical and organizational security measures to protect the data we manage against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. Our security measures are continuously improved in line with technological developments. In accordance with the applicable data security regulations, data stored by us is secured on media (backup).

7. E-mail communication
MOIO uses the e-mail address provided by the user during registration for communication within the scope of the moio app services. Any further use of these e-mail addresses will not take place.

8. Rights of the user
Users have the right to request information from us about the data stored about them. Upon request, the information can also be provided electronically. They have the right to request deletion or restriction of their personal data processed by us or transfer to third parties in a common format used by us. You may request that inaccurate data be corrected. It should be noted that the actual deletion or modification of data can be made at any time by the users themselves via the moio app. Requests to this effect can be addressed to MOIO’s data protection officer at Complaints about the processing of personal data by MOIO may be addressed to the competent supervisory authority.

9. Consent to the use of health data and other personal data.
The system complies with all legal regulations on the collection and storage of personal and health-related data of the DSGVO. Health data is not collected by the moio app or the moio sensor module.

10. Scope of application
This privacy notice applies exclusively to the moio app of MOIO GmbH. In addition, we point out that this data protection notice is subject to constant adaptation to current requirements.

Status of this privacy policy: 30.03.2022